We use Australia Post and Aramex Couriers for items sent within Australia.
Geographica has no control over shipping times. :-)
Items sent via regular letter post (such folded maps and smaller books) are not tracked, so please select the Express Post option if tracking is required.
Lost items (Untracked)
Geographica has no control over items shipped without tracking, and as such we are unable to replace items Australia Post has lost. We are happy to facilitate additional purchase at a reduced cost.
Lost Items (Tracked)
Australia Post will compensate up to $100 if they can’t find where they put your tracked item(s).
Items damaged In Transit
In the unfortunate event that your item was damaged during transit, there’s good news! Goods sent via Australia Post are automatically covered under Australia Post Insurance Cover, up to $100 AUD.
Please get in touch with so we can help determine the best course of action. Australia Post Policy dictates that claims for damages can only be lodged by the person to whom the item is addressed, by presenting the damaged item and its packaging at a Post Office for a damage report to be completed. You have
Australia Post retail staff will submit a Customer Service Complaint on your behalf (you’ll need to leave the item and all packaging with our staff for processing).
You may need to provide supporting documentation as requested. This may include proof of identity, a statutory declaration, receipts for postage or the item itself, and other item details. We are able to assist with any of this.
All requests for compensation and Extra Cover claims must be lodged within 6 months of the item being posted.
The image below explains how to submit a damages claim.
Please remember to keep all the packaging material your items have arrived in, as these must be presented to the Post Office with the damaged item for inspection and submission.
Claims can take Aus Post approx 10-14 working days to process.
In the case of items missing from a package due to the packaging being damaged in transit. Australia Post will only compensate for the missing items, if all other items have arrived. Return shipping costs associated with a re-purchase are not covered by Geographica.
Due to the complexity of calculating shipping costs for some of our bulkier items, our website does not allow for overseas shipping, but it is certainly available! Please enquire via email so we can tailor a quote for you.